Step 01
Agree the specification.
The signed product specification sets grade, size, ripeness, packing and labelling.
Clear stages. Clear ownership.
Each order follows the same sequence, from the agreed specification to cold-chain handling at destination port, with one account owner keeping it visible throughout.
Step 02
Source by crop and season.
Growing regions are chosen for crop suitability and season, matched to your grade and volume.
Step 03
Inspect before shipment.
A pre-shipment check at the packhouse covers size, grade, ripeness and packaging against the signed specification.
Step 04
Prepare documentation.
The standard document pack is prepared ahead of every shipment and reviewed twice before dispatch. By agreement, phytosanitary, origin, packing-list and residue-result documents are bundled in one delivery before departure, and documents can be pre-formatted for your ERP or audit system where the format is known.
Step 05
Handle to destination port.
Cold-chain handling is maintained from the packhouse to destination port.
Step 06
Keep the order visible.
Proactive updates run from origin through to arrival, and an origin-side issue is flagged the same day.
Founder and leadership remain engaged on every account.